• A Field Study Training Program by the California State University at Sacramento.

• To train managers to use sound business practices in managing a utility.

• Contents : Need for Utility Management, Functions of a Manager, Planning, Organizing, Staffing, Communication, Conducting Meetings, Public Relations, Financial Management, Operations and Maintenance, Emergency Response Plan, Safety Program

MANUAL OVERVIEW

This training course offers detailed information regarding all the major areas of responsibility of a utility manager. The manual describes how key job elements, such as planning, organization, and record keeping, are critical to virtually all aspects of utility management. Practical, up-to-date staffing guidelines presented in this course reflect widely accepted management practices for interviewing, hiring, supervising, and disciplining employees. Legal requirements of recent federal legislation such as the Americans With Disabilities Act (ADA) are discussed, as is the importance of developing policies and procedures for dealing with harassment, grievances, and violence in the workplace. In addition, this training program highlights the essential elements of effective oral and written communications, including formal and informal public relations programs. A major segment of this course focuses on the financial management of a utility. Topics discussed in this segment include assessing the financial strength and stability of the utility, budgeting, and funding capital improvements.

PURCHASE UTILITY MANAGEMENT COURSE