Customer Service
Pollardwater strives to deliver expert solutions for our customers across the water and wastewater industry. Our customer service team is ready to assist you with technical support and in-depth product knowledge. Use the resources below to find the information you need, and see how we are dedicated to providing our customers with the highest level of service.
Contact Information
Call us toll-free: (800) 437-1146
Español: Llámenos gratis: (844) 308-9122
Fax: (516) 746-0852
Email: info@pollardwater.com
Hours of operation: 7:30 a.m. to 7:30 p.m. EST
Location: 709 City Center Blvd., Suite A-101, Newport News, VA 23606
Contact Us
We want to hear from our customers. Use the contact form linked below to get answers to product questions, order status and account updates, or general Pollardwater feedback and inquires. Our customer service team will work as quickly as possible to respond to your request.
Credit Application
A Ferguson Credit Account offers the convenience of bundling water and wastewater facility product purchases. To apply, follow the link below:
Ferguson Credit Application >>IMPORTANT:
In the Materials & State section of the Credit Application, please choose "Waterworks" for Material and "Washington (POLLARDWTR)" for State, even if you are not based in Washington.
Questions about applying for credit? Call our customer service team at (800) 437-1146.
Registration Benefits
Discover how Pollardwater.com account registration helps professionals in all facets of the water and wastewater industry. Take advantage of time-saving online tools and features that are exclusive to Pollardwater.com account holders. Explore the benefits of registration and see why you should sign up for a Pollardwater.com account.
Explore registration benefits >>Register for an Online Account
Sign up for a Pollardwater.com account with the simple-to-use registration form linked below. Our customer service team will process your application as quickly as possible, which may take up to 2-3 business days for account setup. Once your account is ready, we’ll send an activation link to the email address provided.
Register for a Pollardwater.com account >>Free Shipping Full Offer Details
Free standard ground shipping for regularly priced online orders in the contiguous U.S. Some exclusions may apply. Previous orders will not be adjusted. Free shipping is not available for reseller discounted items. Standard rules and charges apply for express shipping, hazmat shipping, oversize packages, expedited shipping and return shipping. Pollardwater reserves the right to withdraw or modify this offer at any time. Call 1-800-437-1146 for more information.
Due to high demand, some items may be unavailable or delayed.