Customer Service


Pollardwater strives to deliver expert solutions for our customers across the water and wastewater industry. Our customer service team is ready to assist you with technical support and in-depth product knowledge. Use the resources below to find the information you need, and see how we are dedicated to providing our customers with the highest level of service.

Contact information

Call us toll-free: (800) 437-1146

Fax: (516) 746-0852

Email: info@pollardwater.com

Hours of operation: 7:30 a.m. to 7:30 p.m. EST

Location: 200 Atlantic Ave., New Hyde Park, NY 11040

Contact us

We want to hear from our customers. Use the contact form linked below to get answers to product questions, order status and account updates, or general Pollardwater feedback and inquires. Our customer service team will work as quickly as possible to respond to your request.

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Credit application

A Pollardwater credit account offers the convenience of bundling water and wastewater facility product purchases. Simply print and fill out the credit application linked below. Then, return it to Pollardwater via fax at (516) 746-0852 or email it to credit@pollardwater.com.

Pollardwater credit application >>

Questions about applying for credit? Call our customer service team at (800) 437-1146.

Registration benefits

Discover how Pollardwater.com account registration helps professionals in all facets of the water and wastewater industry. Take advantage of time-saving online tools and features that are exclusive to Pollardwater.com account holders. Explore the benefits of registration and see why you should sign up for a Pollardwater.com account.

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Register for an account

Sign up for a Pollardwater.com account with the simple-to-use registration form linked below. Our customer service team will process your application as quickly as possible, which may take to 2 to 3 business days for account setup. Once your account is ready, we’ll send an activation link to the email address provided.

Register for a Pollardwater.com account >>