Customer Service

Pollardwater strives to deliver expert solutions for our customers across the water and wastewater industry. Our customer service team is ready to assist you with technical support and in-depth product knowledge. Use the resources below to find the information you need, and see how we are dedicated to providing our customers with the highest level of service.

Contact Information

Call us toll-free: (800) 437-1146

Español: Llámenos gratis: (844) 308-9122

Fax: (516) 746-0852


Hours of operation: 7:30 a.m. to 7:30 p.m. EST

Location: 709 City Center Blvd., Suite A-101, Newport News, VA 23606

Contact Us

We want to hear from our customers. Use the contact form linked below to get answers to product questions, order status and account updates, or general Pollardwater feedback and inquires. Our customer service team will work as quickly as possible to respond to your request.

Contact us >>

Credit Application

A Ferguson Credit Account offers the convenience of bundling water and wastewater facility product purchases. To apply, follow the link below:

Ferguson Credit Application >>

In the Materials & State section of the Credit Application, please choose "Waterworks" for Material and "Washington (POLLARDWTR)" for State, even if you are not based in Washington.

Questions about applying for credit? Call our customer service team at (800) 437-1146.

Registration Benefits

Discover how account registration helps professionals in all facets of the water and wastewater industry. Take advantage of time-saving online tools and features that are exclusive to account holders. Explore the benefits of registration and see why you should sign up for a account.

Explore registration benefits >>

Register for an Online Account

Sign up for a account with the simple-to-use registration form linked below. Our customer service team will process your application as quickly as possible, which may take up to 2-3 business days for account setup. Once your account is ready, we’ll send an activation link to the email address provided.

Register for a account >>

Free Shipping Full Offer Details

Free standard ground shipping for regularly priced online orders in the contiguous U.S. Some exclusions may apply. Previous orders will not be adjusted.  Free shipping is not available for reseller discounted items. Standard rules and charges apply for express shipping, hazmat shipping, oversize packages, expedited shipping and return shipping.  Pollardwater reserves the right to withdraw or modify this offer at any time. Call 1-800-437-1146 for more information.

Due to high demand, some items may be unavailable or delayed.