Product Details

• This manual provides managers with an introduction to the concepts and practices used to effectively manage a water sector utility
• The manual describes why planning, organization, and recordkeeping are critical to virtually all aspects of utility management
• Practical, up-to-date staffing guidelines presented in this course reflect widely accepted management practices for interviewing, hiring, supervising, and disciplining employees
• Legal requirements of federal legislation such as the Americans With Disabilities Act (ADA) are discussed, as is the importance of developing policies and procedures for dealing with harassment, grievances, and violence in the workplace
• In addition, this manual highlights the essential elements of effective oral and written communications, including formal and informal public relations programs
• Additional topics include assessing the financial strength and stability of the utility, budgeting, and funding capital improvements
• Published Date: 2004
• Edition: 2nd
• Pages: 61